Terms & Conditions

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1. General Information

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• Blue Blue B.V. is registered in the Netherlands.

• Our webshop (www.blueblueluckycat.com) offers Asian-inspired food products, subscriptions, event tickets, and merchandise.

• These Terms & Conditions apply to all orders, subscriptions, and activities conducted via our website.

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2. Products & Subscriptions

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2.1 Product Availability
All products are subject to availability. We strive for accurate listings but reserve the right to change or discontinue products at any time.

2.2 Subscription Services
Blue Blue offers subscription-based services (e.g., Home Cook Box, Tea Box) on a monthly or quarterly basis.
You may pause, cancel, or change your subscription at any time via your account dashboard.
Cancellations must be made at least 5 working days before the next billing cycle to avoid charges for the upcoming delivery.

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3. Orders & Payments

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3.1 Pricing
All prices are listed in EUR and include VAT unless otherwise stated. Shipping fees may apply and are calculated at checkout.

3.2 Payment Methods
We accept iDEAL, credit card, and PayPal.

3.3 Order Confirmation
After placing your order, you will receive a confirmation email. If you do not receive confirmation, please contact us at blueblueluckycat@gmail.com.

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4. Shipping & Delivery

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• Delivery is available within the Netherlands.

• Orders are typically processed and shipped within 3–5 business days after payment confirmation.

• Shipping delays may occur during holidays or due to unforeseen circumstances.

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5. Returns & Refunds

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5.1 Perishable Items
Due to the nature of our food products, perishable goods (e.g., tea, snacks, meal kits) are non-refundable unless the product is damaged or incorrect.

5.2 Non-Perishable Items
You may return non-perishable products (e.g., merchandise, tableware) within 14 days of receipt, provided items are unused and in original condition.

5.3 Refund Processing
Approved refunds will be issued within 7–10 business days via the original payment method.

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6. Events & Membership

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6.1 Event Bookings
Tasting events and workshops are non-refundable but may be transferred to another person with notice.

6.2 Membership Perks
Members enjoy exclusive benefits. Membership is non-transferable and may be canceled anytime through your account. Membership fees are non-refundable.

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7. Privacy Policy

 

Blue Blue B.V., based in the Netherlands, is the data controller for all personal data collected via our webshop and related services.
We collect and process your personal data to fulfill orders, manage your account, communicate with you, send marketing communications (with your consent), and improve our services.
Data collected may include your name, address, contact details, payment information (processed securely by third parties), order history, and communication preferences.
Your data is accessible only to authorized staff and trusted service providers for the purposes above.
Order and transaction data are retained for 7 years (as required by Dutch law); marketing data is retained until you unsubscribe or withdraw consent.
We do not use automated decision-making or profiling that produces legal effects.
You have the right to access, correct, or delete your data, restrict or object to processing, and request data portability. To exercise your rights or for privacy-related inquiries, contact blueblueluckycat@gmail.com.
If you believe your data is not handled in accordance with the law, you may file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
For more details, see our full Privacy Policy.

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8. Intellectual Property

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All content on the Blue Blue website, including logos, photography, and text, is the property of Blue Blue B.V. and may not be reused without written permission.

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9. Liability

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Blue Blue is not liable for damages resulting from misuse of products or inaccurate information provided by customers. Our liability is limited to the value of the purchased product or service.

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10. Dispute Resolution

 

These Terms & Conditions are governed by the laws of the Netherlands.
All disputes arising in connection with these Terms & Conditions, or any agreements resulting therefrom, shall be settled in accordance with the Arbitration Rules of the Netherlands Arbitration Institute (NAI). The place of arbitration shall be Amsterdam, the Netherlands, and proceedings shall be conducted in English or Dutch, as agreed by the parties.

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11. Force Majeure

 

Blue Blue is not liable for any failure or delay in fulfilling obligations (except payment) due to circumstances beyond our control, including but not limited to: natural disasters, epidemics, war, government orders, strikes, power or transport failures, or national emergencies.
The affected party will notify the other within 5 days of the event, stating its expected duration. If the force majeure event continues for more than 30 days, either party may terminate the agreement by written notice.

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12. Contact

 

For any questions about these Terms & Conditions, please contact us:
📧 blueblueluckycat@gmail.com
📍 Based in the Netherlands

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By using our website and services, you acknowledge and accept these Terms & Conditions.